Be sure you call two to four weeks before you would like electric service to begin to allow for any construction work or inspections to be completed in time for the service to be ready when you need it. The company will tell you what steps you must take to set up service. When you need to establish new electric service, contact your electric company. You have the responsibility to prove the merits of the complaint, and the PUCO will then review the evidence and make a decision. The attorney examiner will consider the testimony and evidence presented and make a recommendation to the PUCO.

A prehearing conference may also be scheduled by the attorney examiner as a final attempt to informally resolve the complaint.Ī formal hearing is similar to a court hearing, with a court reporter recording the proceedings. The hearing will take place before a PUCO attorney examiner at the PUCO offices located in Columbus. If the PUCO determines that reasonable grounds exist for proceeding with your complaint, the PUCO will mail you a notice setting a hearing date and time. When you file a formal complaint with the PUCO, the company is given the opportunity to respond to the complaint. Corporations must be represented by an attorney during the PUCO formal complaint process. Residential customers have the option to represent themselves in a formal complaint proceeding or hire an attorney. If you cannot reach an agreement with your local electric company through the PUCO Call Center, you have the right to file a formal complaint. The PUCO will review the rules with you and, if needed, work with you and the company to resolve the problem. If this still does not help, contact the PUCO Call Center at (800) 686-PUCO (7826) or register a complaint online. If your complaint is not resolved to your satisfaction with the electric company, ask to speak to a supervisor.

If the company is unable to resolve your complaint within 10 business days, they must provide you with a status report every five business days following the initial period. The company is required to investigate every customer complaint received, and complaints should be resolved within 10 business days. The address and phone number for the electric company are listed on your electric bill. If you have a complaint or question about your electric service, you should first contact your electric company. Toledo Edison: (800) 447-3333 Complaint procedures Informal complaints Contact the PUCOħ-1-1 (TDD/TTY) Contact your electric companyįirstEnergy (includes Cleveland Electric Illuminating Company, Ohio Edison, and Toledo Edison)Ĭleveland Electric Illuminating Company: (800) 589-3101 Keep in mind that this is a summary of the rules regarding your rights and does not take their place.įor more information, please contact the PUCO or your local electric company. This page summarizes some of the rights and responsibilities you have as an electric customer in Ohio, and the rules electric companies are required to follow. The PUCO works to regulate the rates customers pay for electricity and ensure that companies provide quality, safe and reliable electric service.

The Public Utilities Commission of Ohio (PUCO) is the state agency that has regulatory authority over investor-owned public utilities, including electric companies.

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